Job Description

The Customer Demand Planner (CDP) role at Thermo Fisher Scientific Inc. offers an outstanding opportunity to work in a dynamic manufacturing environment. By using our world-class resources and proven demand planning strategies, you will play a pivotal role in crafting the future of our supply chain processes.

What you will do?
Be the trusted authority of demand forecast, managing a detailed rolling 3-24 month plan using historical data, customer forecasts, and industry insights
Collaborate externally with customers on their manufacturing plans and purchase projections, striving for a detailed demand signal
Support Commercial teams to improve collaboration with customers, strengthening relationships through mutual benefits
Own customer interfacing meetings, ensuring clear agendas, inputs, outputs, risks, and opportunities that culminate in the demand plan
Lead the monthly demand Interlock process for customers through alignment meetings with Commercial partners
Interface and collaborate internally with Product Demand Planners and Product Managers
Build an extensive knowledge base of Thermo Fisher bioprocessing materials used in key customer products
Maintain and refine Core Account metrics such as forecast accuracy, forecast bias, and forecast benefit
Drive collective understanding of customer metrics and trends, implementing proactive actions to increase efficiencies
Monitor short-term customer demand plan attainment and support Customer Service in crafting order patterns for constrained materials
Provide ongoing Thermo Fisher lead time updates to customers, ensuring master data alignment allowing for seemless supply chain interaction
Participate in crafting the ‘CDP Playbook’ for consistent training and standard work across the team
Support OTIF/OTTP and LTA research, analysis, and act as a liaison to the customer on these critical metrics
Work with customers to acquire current inventory levels of Thermo Fisher BioProduction-based products regularly
Investigate and communicate lead-time changes to customers for efficient order placement and forecasting integrity

Basic Qualifications
BS/BA degree in supply chain, operations management, engineering, business administration
5+ years of experience in demand planning, sales operations, forecasting, or customer excellence role
Understanding of the SIOP or IBP process, statistical forecasting methodologies, and CRM concepts
Strong analytical skills with the ability to interpret, translate, and understand data and covert them into meaningful customer insights
Proven customer interpersonal skills and agility in helping to solve customer concerns
Outstanding teamwork skills both inside and outside the organization
Demeanor geared towards achieving outcomes and driving improvement
Proficient in using Microsoft Office applications and ERP systems

Preferred Qualifications
Experience in the Pharma/Biotech industry
Familiarity with Demantra or other Demand Planning Tools
Salesforce.com CRM experience
Power BI experience
Professional certification such as CPIM or CSCP

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